Frequent Questions

If you find yourself in accident, completing the following information will help you deal with the insurance agency and repair process:

1. Get the name of the Person(s) driving the other vehicle(s)
2.  Make sure you get a valid Phone Number, Drivers License Number, Vehicle License, and Insurance Information.
3. If there are witnesses, it would be beneficial to get the names and numbers if they are willing
4. Note the location, time and date.
5. If you have a camera, take pictures of the vehicles and the area the accident happened.

IMPORTANT: If the person(s) driving the vehicle(s) involved is unwilling to provide this information or if they do not have a driver’s license and insurance, then you have a problem, and you should notify the police and your insurance agent immediately.

Then, contact us and we will help to set up a tow or create an appointment to get your vehicle in the shop. Once at the shop we can help facilitate alternative transportation if your insurance provides it. Make sure to contact your insurance company and let them know that Fletcher Performance and Paint has your vehicle and get a claim number. If the Insurance Company wants to examine your vehicle at your house or have it brought to their local claims center, you can make the choice to do so, or you can inform them that you are dropping the vehicle at our shop and they can see the vehicle there.

Make sure that once you have the claim number you provide us with the information.

Once this is complete we can take care of the rest, involving you when necessary.

Our shop provides the equipment, personnel, experience and parts to restore your vehicle to a similar condition before it was brought in the shop, all according to the industry standards.

Typically the Insurance Company responsible handling your claim must pay for the cost of a replacement vehicle or provide you with a replacement vehicle. They will decide which to provide.

It is possible that the Insurance Company will offer a dollar amount for the vehicle, you could accept or decline this however you will need to substantiate your claim as to why the higher dollar amount. This can be done through written evidence by an independent appraiser.

Remember, upon extension of their offer to you, the Insurance Company has fulfilled its obligation and can at that time stop payment for rental car expenses.

We can first start by helping negotiate for you to have your vehicle repaired.  You could also pay for the difference in the repair bill yourself. If neither of these is an option then we can provide you a written statement detailing any denied procedures and then recommend you consult a legal expert to raise a claim on your behalf against the insurance agent. You may have to file against the individual who caused the accident.

We will do everything we can to help, but sometimes it may require outside consultation with a legal expert.

By law, an insurance company cannot refuse your request and must negotiate with the shop of your choice. It is in both parties’ best interest to get your vehicle repaired and back to you as quickly as possible, without charging you extra. The Insurance Commissioner does not tolerate delaying the repair through unlawful practices.

No. You can drop the vehicle off at our shop and we will schedule an insurance adjuster to come out. If you do go to their claims center, accept the estimate and the check they give you.

Make sure you do not sign anything that states you accept their check as payment in full. There may be additional repairs needed once the repair starts.

The Insurance Company responsible for paying for your repairs is also responsible for paying the tow bill to the shop of your choice. If the Insurance Company selected a shop and you prefer to go elsewhere, they are still obligated to pay for the additional tow.

If you are an insured, check with your insurance provider. Generally speaking, if your vehicle is legal and safe to drive, scheduling to have your vehicle repaired will insure that you will not incur any of the costs.

If you are a third party claimant and your vehicle is legal and safe to drive, scheduling your vehicle for repairs will insure that you will not incur any rental charges.

If your vehicle is unsafe or illegal (it may be ticketed) to drive due to the accident, you are entitled to a replacement vehicle immediately upon being issued a claim number. A reputable shop will be able to take care of all the above to as part of their service and as a convenience to you. You are responsible for insurance coverage you purchase from the rental company.